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The only proof of address they will accept although my DL clearly states address is a income tax statement, utility bill or insurance. I have no utility bill in my name as the home is owned by my father.
I did submit my car insurance statement with my name and address and they say that is not acceptable?? I am not sending my Income tax filing to them.
I have submitted enough to prove my identity. They have no problem with my identity when taking my money. I believe live chat is more robot than human and noone will speak to me.
I have over Another bad point is they have all my personal and banking information. I wish I had read complaints first. Thank you for your time and website.
I am writing to you for help with Planet 7 Casino. On June 5th , I spoke with Customer Service via live chat. I was new at depositing and playing slot.
I read their rules and realized that i could be breaking rules if i were to win because i was pretty certain, i had more than one account.
They advised me, as long as i deposit they would cancel my other accounts. So i deposited and checked back one more time before playing and they advised me that those accounts were closed.
My account was verified and i received the check. A month later i played again and won I requested a withdrawal of ,,,, and left money in to play.
I played for a couple more days until one day i tried to log in and my account was revoked due to multiple accounts.
Are you freakin kidding me… I spoke with customer service which i have a copy of, my account was verified which i kept a copy of , I have already received one check but as soon as i win big they want to come back on this.
Truly unfair! I signed up to planet7 new to online casinos. Had fun playing roulette. Then tried unsuccessfully over the next two days to make another deposit to play again both with a debit and credit card.
I declined. With extreme prejudice. Not a good introduction to online casinos. Avoid Planet7. I was approved for a withdraw from Planet 7 on I have submitted my documents three times and they email me saying I need to open another bank account because Chase Bank has stipulations.
I have won money from Planet 7 smaller amounts and they wired the money into my Chase bank account. Chat started Casino Support Center Welcome to Planet 7 Casino!
So we can best assist you can you provide your username and let us know how we can help today? Hello, my name is Ronald and I will be assisting you today.
Could you please provide me your username? Thank you. Did you send the bank wire details? Yes about 3 times Ronald G. I use to think Planet 7 was fair and honest, This casino has turned out to be a big fraud and scam.
Ronald G. Belinda did you send the bank wire details? Bank name? No to that bank Due to unforeseen circumstances, payouts to players using CHASE, may have additional restrictions placed upon them.
We hope that we will be able to lift these restrictions in the near future. In the meantime, we recommend that you use a different bank to have your wire sent to.
We apologize for any inconvenience this may cause. My suggestion will be use a different bank Just go open another bank account somewhere what if they have stipulations.
All the additional restrictions placed upon them. Our servers and offices comply with international security standards to provide a perfect safety environment for you to play at.
This is one of the many reasons we have been in business for over 17 years with a long list of happy and loyal customers.
My suggestion will be use a different bank I do apologize for the inconvenience. My suggestion will be use a different bank Bear in mind that everyone who is approved for a withdrawal will receive all of their winnings.
We appreciate your patience. Do you have any other requests for me at this moment? Planet 7 will have consequences for doing this Ronald G. Do you have any more questions I can help you with right now?
In order to improve our services, we are focusing our efforts to our chat and email channels. For this reason, our phone team is no longer available.
Nevertheless, we will be happy to help you with all your requests in our chat or email platforms. We apologize for any inconvenience this may cause and thank you for your understanding.
We have not heard from you in a while. Would you like to continue this chat? Since I am not receiving any response from you, this chat will be closed.
Thank you for contacting Planet 7 Customer Support. If you have any other questions please contact us anytime via our Live Chat.
Thank you for your time and have a great day! I just got done on a live chat with Robert G. I feel they should be held accountable for the scam they are running i want paid for the countless hrs i spent on live chat the countless hrs i spent sending and resending documents they already had.
I want the i won fair and square which they now say my winnings are void due to a decrepency in my depoist but refuse to tell me what the decrepency is.
I have sent bsnkstatements showing where they received my depoist. Im sick of being taking advantage of.
If anyone knows how we can get these crooks held accountable im ready to go. Hi… I am from Australia playing on a online pokies site called Planet 7 oz.
I have been playing on this site for over a year now. In December I won 50k and ended up losing it because it took them 3 months to process my documents.
So you can imagine how frustrated I was. Anyway so I continued to fund my account forgetting I opened an account before the account I continued to fund.
I understand now that multiple accounts is not allowed but if U look at all the transactions I made it was all to my second account and I completely forgot I even opened the account.
I Wana know is it their responsibility to tell U that U have multiple accounts and if U win money we will reject your withdrawl..? If that is the case I would have stop playing on the website.
Anyway so for more then a year I was funding my second account which was the only account in my mind and the reason for playing on it was bcuz my documents where approved and was told that it wud b quicker to withdraw any winnings from that point.
So I ended up putting thousands in that whole year of Throughtout the whole year of I never made a withdrawl until after the new year of Thinking that they where processing it I was able to log into my account 3 more days which in that time I kept nagging them to process my winnings which they said they will do but by the fourth day after making the withdrawl request I suddenly cudnt log into my account.
They keep sending me this generic email stating that we are sorry to inform but your account has been revoked due to some third party reason and we thank you for Ur understanding.
Something in those lines anyway. I have sent it several times and that is the only response I get. This is frustrating me and making my blood boil.
A VIP customer. I want some action against this website bcuz if I knew they were going to do this as soon as I made a withdrawl I wudnt have invested time and money on this website who jus takes and never gives back.
Ita frustrating that there is no contact number so I can speak to them instead they jus shrugg me off with the same email and need help to try and resolve this.
If they do not want to give me my winnings I want all the money I invested in their website as I wudnt have put no money in their website if I knew they wud do this the moment I requested for a small withdrawl.
Hope to hear from you soon. Thank you for your time…. I verified my account, and sent through the required documents and bank information. Help me?
I told them I was going to report them to the BBB and the Gambling board. I had deposited approx And out no problem.
Chat, message, every dept. They ask for my bitcoin address I gave to them. Many user name everything that I could possibly drag out if each chat session and one email that I finally got reply from.
One email they had me send updated IS to was a spam email! Can you please help. How can I get my dollars from planet 7.
It has been 2 months and I asked for wire transfer thinking I would get a faster payment. They aproved my winnings and all documents have been accepted for payout but the told me that they dont do buisness with wells fargo so my only option is get another bank account I now have everything requested and they arnt returning my messages now and delaying the process if there really even is one.
I have played with planet 7 casino for a while. I have made several deposits. I recently won and they are giving me all kinds of trouble about giving me my money.
I have sent all the required info including my bank info in detail and everything else!! This casino is on you blacklist.
So what do I do? Is there anything I can do? I need advice please? Thank you and have a great day. I inquired about it many times and finally they said they apologized and expedited it.
Which is a lie I only played with my deposit no promo codes. I have all the emails and chat transcripts to prove it. They are nothing but a scam.
Please reply which. Hi I had 2 withdrawals which took well over 2 weeks to be approved. Sounds like a loop hole they have used to scam me out of my winnings i am not only disappointed and hurt.
Its really unprofessional that it took 4 weeks of asking to get this answer, with no email or notification that this is why they cancelled the funds.
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Silver Edge Casino Warning. This casino is blacklisted folks. Do not play there or this will continue to happen… Complaint: I have been waiting for two with drawls that were approved on November 11th from Planet The latest victim of Planet 7 Casino and their scam of not paying out players… Complaint: requested 2 withdrawals one in October and one in November.
Another complaint about Planet 7 Casino scamming players out of their money… Complaint: I made a deposit of And another… Complaint: I won every week in October and still have not been paid I have contacted them every.
Another complaint about Planet 7 Casino. Was reported March 3rd Complaint: have been trying to get my withdrawal since nov UPDATE: This player just confirmed he was paid by check after 4 months of waiting.
Another player ripped off by Planet 7 Casino… Complaint: I requested a payout of usd 4 months ago and I keep getting the run around.
People just keep giving the Planet 7 scammers their money… Complaint: I won 2, And another complaint… Complaint: I had deposited money into Planet 7.
Just wondering if I I will get my request dated from June 29, from Planet 7 for a measly The casino informed me i would be paid by now, but that did not happen.
Thank you in advance for your help. Any other advise would be greatly appreciated. Avoiding payouts not providing any assistance unexplained transactions.
LEAVE A REPLY Cancel reply. Please enter your comment! Please enter your name here. In this regard, Planet 7 Casino uses a bit SSL security certificate to encrypt all data in its systems.
The bit encryption algorithm is the standard used by banks to secure data online because it is nigh unhackable. This means that, with Planet 7 casino, your information is secured.
All their games are provided by RealTime Gaming RTC which is regarded as one of the best gaming providers in the market.
The games provided Planet 7 Casino include both instant play and download based games. The download based version allow players to download the games onto their devices.
The instant play version is a web based platform that enables you to load the game through a web browser anytime you want to play.
It is also important to check if the games offered are compatible with mobile devices. Planet 7 is compatible with Android and iOS platforms.
Planet 7 is fully mobile optimized — they have introduced a mobile lobby, which is an upgrade on the Planet 7 mobile site. Games selection is one of the most important aspect of selecting a casino because casino games is one of the major reasons people join internet casinos.
Planet 7 Casino does not have live dealer games; but has a great selection of other games, and they are always adding new and exciting games for players to choose from.
This is one of the reasons they make a good casino. They currently have over games. Slots are very popular because novices and veterans alike can play them; and Planet 7 Casino offers a variety of slots.
Table Games are games played on tables — virtual tabes. They are the next popular options after slot machines. Planet 7 has a number of tables games which include the very popular Blackjack.
They also have Roulette and Baccarat. Planet 7 Casino also offers a lot of options for video poker fans. You can choose from Aces and Eights, All American, Deuces Wild, Loose Deuces, Jacks or Better, Joker Poker, Sevens Wild and more.
Progressive jackpot games give players the chance to win a lot of money simply by playing their favourite game; as a result players look out for casinos that offer different progressive jackpots.
Planet 7 has a host of progressive jackpot games. When placing bets on casino games, the casino always has the edge.
So it is good to choose casinos that give you back some of that edge by giving you bonuses that increases your potential to win.
This is one area where Planet 7 leads. They offer their players a variety of bonuses which includes: welcome bonus, match bonus, daily bonuses and more.
Every new members who sign up for a Planet 7 is entitled to this bonus. To get it, all you need to do is sign up, log into your account, and make your first deposit.
Planet 7 ensures that not only new players get bonuses. They also offer players bonuses on every deposit they make. Planet 7 offers different daily bonuses which allows you to get particular bonuses just by making deposits at a particular day of the week.
They also offer special bonuses and free spins on new games to encourage people to play the games. This is an offer that is above industry average for comp points.
Casino ensure that people do not simply deposit and withdraw their bonuses straight-away by establish wagering requirement.
You need to look out for casinos that offer low wagering requirement so that you can earn the bonus quicker. Planet 7 wagering requirement is a 30X play through of the deposit amount plus the amount of the promotional bonus redeemed.
This is effectively a 60X rollover requirement for Video Poker or table games. This offer is not good enough — the industry standard is 40x the bonus, or 20x bonus plus deposit.
If you manage to earn the bonus, Planet 7 also makes it difficult to withdraw it. Thankfully, Planet 7 Casino does not disappoint in this regards.
It has a number of jackpot games. Being an RTG powered online casino tells you that Planet 7 Casino is a fine place to chase the jackpots because the Reel Series which makes RTG famous are essentially slots with a number of progressives.
There is no separate section for jackpot games. Yes you can. Planet 7 Casino is one online casino where players can play games without committing real money.
On virtually all games, there are two play options — real money and practice. Thus, practice play is risk-free. The wins and losses of practice play are just for the fun of it; so you get to enjoy the thrill of gaming without the risk of losses.
Planet 7 Casino promises a ton of glowing games. However, we can only rate the game offering 7 in our points rating scale.
Game quality is fine, as games are from RTG. The game collection is relatively few, but games cover every category of online casino games.
The one huge punch on the game offering is the absence of Live Dealer games. This part of the review looks into whether Planet 7 Casino have superior bonus offering.
Planet 7 Casino says the only thing that might be better than its games is its selection of online casino bonus codes.
It continues that its players have access to daily, weekly, and monthly bonus codes, which includes match bonuses on deposits, free spins, and money chips.
The first of the match bonuses is the welcome bonus, which can be redeemed by new players making their first deposit. However, Planet 7 Casino does not tell us the maximum bonus amount.
However, the wordings of the welcome bonus of Planet 7 Casino do not suggest that it is an unlimited offer. Every player, not only new players, should be able to access freebies to expand their playing.
Planet 7 Casino knows this and has different offers for its existing players. As of writing, the promotions page advertised many reload offers as captured in the picture below:.
While, it is good that there are many bonus codes in the house, the vagueness of the bonuses continues. There are many match bonuses, but in each case, the casino only states the match percentage without stating the maximum bonus amount.
Planet 7 Casino may be advertising as some outwardly better place for online casino gaming; but like every online casino on earth, its bonuses are subject to certain conditions.
This part treats such need-to-knows. Casino bonuses are not meant as free money that you can withdraw, but bonus money with which you can increase your playing.
In all casinos of the Ace Revenue Group, including Planet 7 Casino, the bonus wagering requirement is 30 times the sum of the deposit amount and bonus amount.
Thus, players want bonus wagering requirement that is as low as possible. Unfortunately, the wagering requirement of Planet 7 Casino is relatively high.
Casino games do not have the same weight when playing with bonuses. However, playing on games like Roulettes, Craps, Baccarat, and Pai Gow Poker are forbidden when using bonuses.
Playing any of these games will cause all winnings to be voided. All bonuses of Planet 7 Casino are non-cashable. So even after meeting wagering requirement, players cannot withdraw the bonuses.
This means that if you request payment, the bonus amount will always be removed from the withdrawal request.
Planet 7 Casino is one of few online casinos that limits withdrawals of winnings obtained using deposit bonuses that is after meeting wagering requirement.
In essence, the casino does not allow players to hit it big except when playing with their own money. Most bonuses are subject to a 10x withdrawal cap.
Just like its sister sites, Planet 7 Casino has other rules that stifles withdrawals. One of such is that withdrawal request must exceed the sum of deposited amount and any bonus redeemed.
Planet 7 Casino promises sweet rewards in your account. However, we can only rate the bonus offering a 6 in our 10 points rating scale.
Also, there are a host of reload bonuses; but also, their maximum amounts are unknown. Worst still, bonus conditions are not friendly.
This part of the review looks into whether Planet 7 Casino has superior casino services like fast and easy deposits and withdrawals.
In funding your casino account, things to look out for include: deposit options, deposit limits, and deposit processing time.
Planet 7 Casino does not break the roof with a long list of deposit options, but it supports a good range of payment types that players everywhere will have no problem with funding their accounts.
There is a minimum deposit amount which you cannot go below when making deposit, and there is a maximum deposit amount which you cannot go above.
That said; players want the minimum deposit amount to be very low, so those with low budgets will not be cut off. Also, they want the maximum deposit amount to be as high as possible, so that those wanting to play large bets can easily deposit the large amounts required.
Unfortunately, Planet 7 Casino does not have friendly deposit limits. Also, the maximum deposit amount of Planet 7 Casino is low.
Players who make deposit will want the funds in their accounts as fast as possible so that they can have the funds available for playing. In this regards, Planet 7 Casino is swift.
If the deposit is made with credit or debit card, or Web wallets like Neteller and Skrill , the money is credited to the casino account immediately; deposits made with bitcoin will depend on the demand on the blockchain and can take a few minutes; while bank transfers and bank cheques can take up to a few days.
To many players, casino payouts are everything. This is because people go to casinos dreaming of winnings; and when they luckily hit wins and make withdrawals, they expect to be paid.
This is why one mark of a legit online casino is easy and fast withdrawals. In making withdrawals, things to look out for include: withdrawal options, withdrawal limits, and payout speed.
Planet 7 Casino also does not break the roof with a long list of withdrawal options. These include: Neteller, Cash Transfer, Bank Wire, Bank Checks, and Bitcoin.
When withdrawing, there is also a minimum amount below which you cannot withdraw; and there is a maximum amount above which you cannot withdraw.
Unfortunately, Planet 7 Casino does not have friendly withdrawal limits. Players in this so-called better world of online gaming will need to build this relatively high amount before they can request payment.
This is also relatively low. Players who request payment will want to receive it as fast as possible.
Thus, the ideal online casino will feature fast payouts. In this regards, Planet 7 Casino says that it prides itself on providing prompt payouts.
Unfortunately, the casinos of the Ace Revenue Group are not known for fast payouts; and Planet 7 Casino is not different. This is already a long time to wait; especially if put into consideration that many online casinos are aiming to give 24 hours payouts.
However, Planet 7 Casino does not even live up to its already very long 12 — 14 business days withdrawal window.